Jeffery A. Brown     5883 Brookmere Park Drive ۰ Mableton, GA 30126

PROFESSIONAL QUALIFICATIONS

Fifteen years of dedicated Military Service, Network Systems Administration and Computer Maintenance Support. 

·               Extensive emphasis on personnel management and diversified hardware and software knowledge in computer technology, WAN/LAN and UMTS operations, Telecommunication and Application Systems Support, in addition to eight years as an IT Project Manager/Coordinator. Tier 2 Help Data Center Support and 4 years as a Network Operations Manager.

·               Sets priorities, recommends strategy, and makes tactical improvements in the service and delivery of operational and project activities. Takes initiative with a can do attitude.

·               Efficient organization and communication skills, established work ethic, motivated, dependable, enthusiastic team player. Proven ability to work effectively in a fluid, fast-paced production environment.

 

Emergency 911 Qualified, familiar with all network functions including LAN, WAN, WIMAX, GSM, UMTS, TCP/IP, Server Administration, VPN Support, and Wireless Networking Knowledge and Trunking.

 

Systems: Metasolv Telecom Business System (TBS), All Windows Workstation, MS Exchange Server, VFO ASR Circuit Ordering, Granite, Web XNG, AOTS/REMEDY, IP Flex, SOTS, Customer Billing, Verizon and Centurylink Ordering Tools, CTS File Ticket Design, TIRKS, Data Center Software. Linux and Unix implementation and monitoring.

Software: MS Office Suite 2003-2013, Word, Access, Excel, Project 2000-2013, Lotus Notes, Visio, HTML, Ghost Image Software. MS Outlook Implementation and Support.

Hardware: HP / Cisco and Bay Network Hubs, Ethernet, IPX/SPX, TCP/IP, Cisco Routers, PC Hardware (IBM, Compaq, All Toshiba; All ThinkPad series; Plexus 9000; ATX Motherboards; Hard Drive support.  Installation and Troubleshooting of Internal and External Desktop/Laptop Hardware. FTB-730 IOM Module, All Network Business Printers to include access to Network TCPIP configurations.

Certifications: Lotus Notes 4.6, System Administrator; Telephone and Computer Maintenance; HazMat; E911; MapInfo Metasolv TBS Application

 

Axis Teknologies – Roswell, GA                                                                                                               July 2014 to August 2015

Senior IT Support Manager/Subject Matter Expert

 

IT Support Specialist and lead Subject Matter Expert of implementation of all computer based infrastructure support for IP Communications Services Networks. Software and Desktop support responsible for ensuring the successful market-by-market implementation of new customers, computer change orders, system enhancements, system improvement.

Accomplishments:

·   Designed, developed, documents and analyzes overall architecture of systems, including hardware and software.

·   Report status on device certification milestones on a regular basis and assess and communicate risk factors for technical acceptance of devices.

·   Served as the Subject Matter Expert for all aspects of device implementation for all new hires for Axis Teknologies computers on the AT&T network.

·   Responsible for diagnosing, troubleshooting and repairing computer systems.

·   Responsible for all phone IP phone support to include setup and configuration.

·   Troubleshoot and repairing all Printer issues to include minor repairs of Network Printers if needed.

·   Provided technical phone and remote systems support, troubleshooting, and problem management to Axis Team personnel as needed.

AT&T Mobility / Matrix Resources – Atlanta, GA                                                                                 Feb 2010-Jul 2014

Senior Network Provisioner / Project Manager

 

Network Provisioner of Telecom Circuits and Project Manager. Provided timely roll out, planning and performance of new data and voice circuits. Manage project schedules, resources, delivery and risk assessment. Ensure implementation and coordination of dedicated services from the implementation phase through customer activation. Products and services include circuit ordering Frame Relay, CLEC Provisioning, UMTS, OC3, OC48, Dark Fiber Provisioning, Ethernet, VPN Support, VOIP, ATM and Point-to-Point services. IP Flex, AOTS, SOTS and Customer Order Billing . Major Secondary role as Network Operations Support Manager for 60+ Telecommunication Team serving AT&T, Vonage, Verizon and T-Mobile.

Accomplishments:

 

·   Provided IT Technical Customer Support for All Matrix Contractors in a Tier 1, 2 & 3 environments.

·   Provided Provisioning Analysis and Project Management & Submitted ASR/LSR to Various LEC’s/CLEC’S

·   OTDR Trace Analysis at AT&T Atlanta Data Center

·   OTDR Dark Fiber Support using GPON Network Simulator and FTB-730 IOM Module

·   Responsible for the order from start to finish

·   Ethernet Ordering and Disconnect & Provided weekly status reports to Project Managers

·   AT&T and Verizon Software Subject Matter Expert

·   Cultivated and Fostered strong working relationships with external business partners

 

Orange Business Services – Atlanta, GA                                                                                                    Aug 2001-Oct 2009

Senior IT Systems Provisioner/Project Manager/Coordinator 

 

Provisioner and Project Manager of Telecom Circuits and Equipment. Provided timely roll out, planning and performance of new data and voice circuits. Manage project schedules, resources, delivery and risk assessment. Managed implementation and coordination of dedicated services from the implementation phase through customer activation. Products and services include ordering Frame Relay, DS0-DS3, DSL, UMTS, OC3, OC48, Ethernet, VPN Support, VOIP, ATM and Point-to-Point services. Developed, managed and maintained relationships with customers, internal groups and outside Telco vendors to include AT&T, Level 3,Verizon and Qwest Communications to process critical circuit orders for dedicated customers. Provided status reporting throughout delivery process using internal and external tools accessible by clients, management, and other involved parties. Utilized MS Project and MS Excel for all status of reporting. 

 

Accomplishments:

 

·   Primary IT Provisioner for Cirque Du Soleil and Technicolor Multisystems with 97% on time record.

·   5x Equant ASPIRE Award Winner for excellence and 4x Excellent Achiever Award Winner.

·   Provided DSL and VPN Customer Support for clients in a Tier 2 environment.

·   Provided vast Customer Support on Desktop, Laptop and Router Maintenance and Troubleshooting

 

UrbanMedia Communications – Alpharetta, GA                                                                                         Oct 2000-Jul 2001

Project Manager / Systems Engineer

 

Achieved an on time project delivery date of 98%.  Developed high-level relationships with Microsoft, Symantec and Sage Software vendors, tested System designs, rolled out planning and performance of key system criteria on schedule.  Managed project schedules, resources, delivery and risk assessment.

 

Accomplishments:

 

·   Successfully deployed and installed E911/SCC Database.

·   Developed and incorporated E911 requirements training program for Customer Care.

·   Supervised performance and technical aspects of MapInfo project.

·   Assisted with successful desktop and workstation software implementation of TBS application system; primary area involved Network and Trouble Management.

·   Provided detailed Project Cost Analysis

 

Lightnetworks, Inc. – Atlanta, GA                                                                                                             Feb 2000-Sept 2000

Help Desk IT Support Manager

 

Supervised 12 IT Support Personnel and Network Administrator / Telco Manager for a 125-person telecommunication company.  Created Workstation accounts, email accounts on MS Exchange Server, installed and upgraded software, installed LAN / WAN, Hubs and Routers, fortified Quality Control and quality assurance for connectivity between network and end user. Data Center Maintenance Team Lead and provided all Network Operations Support for company.

 

Accomplishments:

 

·   Managed and supported imaging and configuration process for laptops and PCs using Ghost Image Software with minimal impact to users.

·   Supported Internet/mail connections, troubleshot errors, reduced overall down time to users.

·   Coordinated technical aspects for the OSS Project Development team dealing with the RDBMS for Sales Operation.

·   Successfully monitored IT vendors on performance and developed strategies, operational processes, and procedures as

they relate to vendor solutions.  Managed and negotiated with vendors in order to leverage their compatibilities and provide the highest level of value and stability of their services.

 

 

 

Medquist – Marietta, GA                                                                                                                                  Feb 1997-Jan 2000

Senior Manager of IT Operations

 

Managed 17 IT Support Personnel and coordinated the activities and operations of components in the Technical Operations Department within the Information Technology division. Lotus Notes Administrator for entire Eastern Region.  Technical Project Manager for Computer Hardware Department.  Managed vendor relationships for computer equipment repair along with MedQuist Satellite operations. Provided Network Operation Support for all telecommunication needs.

 

Accomplishments:

 

·   Provided technical support to all regional offices, including maintenance, installation and IT disaster recovery activities.

·   Project Manager for Technical Support Division responsible for timely delivery of vendor equipment and hospital computer equipment.

·   Generated Lotus Notes IDs, back-ups, and new accounts on server, reducing delay time for new users.

·   Managed and directed primary strategic departments for hardware accountability.

 

United States Army – USA and Overseas Arena                                                                                           Dec 1981-Dec 1996

Senior Manager of Communication Operations

 

Computer and LAN/WAN Specialist concentrated in communications and telephony operations. Supervised and directed over 2000 support personnel.  Managed assigned activities with other project teams, departments, and outside agencies. Provided complex administrative support to Director of Base Communications. Project Manager for communications department. Controlled the Battalion’s Computer Equipment Inventory.  Maintained Top Secret government clearance.

 

Accomplishments:

 

·   Supervised 2000+ technical support employees in the installation of hardware and software products, while evaluating individual performance and team participation.

·   Served as IT Project Manager for installation and vendor companies for timely distribution of computers and related materials.

·   Successfully installed Novell and NT Workstation Information Systems in the Wurzburg/Kitzingen Military Community of 250+ satisfied users.

 

Graduate, US Army Communication and Support College (Augusta, GA)

Graduate, Military Information Technology School (Wurzburg, Germany)